Refunds

Last updated 2026-09-19.

The policy

If SiteRep did not do what the pricing page said it would, ask for a refund within 14 days of the charge and you will get one. No form, no reason required beyond telling us what went wrong — that feedback is the only thing asked in return.

Subscriptions

Cancelling stops future charges and leaves you with access until the end of the period you already paid for. Part-used periods are not automatically refunded, but if you cancelled because something was broken, ask.

Lifetime purchases

Same 14-day window. "Lifetime" means the lifetime of the product; if it ever shuts down, the terms and the closing notice will say what happens, and anyone who bought within the previous 12 months will be refunded.

How to ask

The contact form, or support@siterep.gg, from the address you paid with. Refunds are issued through Polar and reach your card in a few working days.