Billing and cancellation

Managing your plan

Everything lives in Billing: change plan, update your card, download invoices, or cancel. That opens Polar's customer portal — Polar handles the payment side and is the merchant of record, which is also why any VAT or sales tax due where you live is handled correctly.

Cancelling

Two clicks in the billing portal. You keep Pro until the end of the period you have already paid for, then the account drops to the free plan. Nothing is deleted: your progress and saved setups stay, and come back the moment you resubscribe.

A payment failed

Access stays on while the card is retried, and you get an email with a link to update it. Nothing is lost if it lapses.

Refunds

See the refund policy. In short: if it did not do what the pricing page said it would, ask and you get your money back.